<BODY BACKGROUND="img/web-back.gif" BGCOLOR="#FFFFFF"> <A Name="OBEN"></A> <div style="position:absolute; width:22px; left:0px; top:30px; z-index:0;"> <img src="img/mittelgrau.gif" width="22" height="100" border="0" alt="Business Process Outsourcing"> </div> <div style="position:absolute; width:180px; left:25px; top:30px; z-index:0;"> <img src="img/grauverlauf.jpg" width="180" height="100" border="0" alt="Business Process Outsourcing"> </div> <div style="position:absolute; width:175px; left:37px; top:5px; z-index:0;"> <a href="main.html"><b style="font-size:14px; font-decoration:none;"> BUSINESS  -  PROZESS</b></a> </div> <div style="position:absolute; width:375px; left:208px; top:51px; z-index:0;"><IMG src="img/mittelgrau.gif" width="375" height="79" border="0" alt="Business Process Outsourcing"> </div> <div style="position:absolute; width:375px; left:208px; top:30px; z-index:0;"> <TABLE BGCOLOR="#9B9B9B" BACKGROUND="img/dunkelgrau.gif" CELLPADDING="0" CELLSPACING="0" width=375 border=0><TR><TD width=95 ALIGN="center" VALIGN="middle"><DIV ONMOUSEOVER="this.style.backgroundColor = '#9B9B9B';" ONMOUSEOUT="this.style.backgroundColor = '';">  <a class=me target="_top" href="bpo-info.html">BPO</a>  </DIV></TD><TD width=90 ALIGN="center" VALIGN="middle"><DIV ONMOUSEOVER="this.style.backgroundColor = '#9B9B9B';" ONMOUSEOUT="this.style.backgroundColor = '';">  <a class=me target="_top" href="bpo-examples.html">Examples</a>  </DIV></TD><TD width=100 ALIGN="center" VALIGN="middle"><DIV ONMOUSEOVER="this.style.backgroundColor = '#9B9B9B';" ONMOUSEOUT="this.style.backgroundColor = '';">  <a class=me target="_top" href="bpo-advantages.html">Advantages</a>  </DIV></TD><TD width=90 ALIGN="center" VALIGN="middle"><DIV ONMOUSEOVER="this.style.backgroundColor = '#9B9B9B';" ONMOUSEOUT="this.style.backgroundColor = '';">  <a class=me target="_top" href="bpo-links.html">Links</a>  </DIV></TD></TR></TABLE> </div> <div style="position:absolute; 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width:460px; left:240px; top:160px; z-index:0;"> <h1>Business Process</h1> <A HREF="http://www.transcom-worldwide.com/business-process-outsourcing.html" target="_BLANK">Business Process Outsourcing</A> (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. <br><br> Some of the motivation factors for <A HREF="http://bpo.transcom-worldwide.com" target="_BLANK">BPO</A> are:<br> <STRONG> <A HREF="http://www.transcom-worldwide.com/appointment-scheduling.html" target="_BLANK">appointment scheduling</A> <br> <A HREF="http://www.transcom-worldwide.com/business-process-outsourcing.html" target="_BLANK">Business Process Outsourcing</A> <br> <A HREF="http://www.transcom-worldwide.com/call-centre.html" target="_BLANK">call centre</A> <br> <A HREF="http://www.transcom-worldwide.com/communication-center.html" target="_BLANK">communication center</A> <br> <A HREF="http://www.transcom-worldwide.com/communication-management.html" target="_BLANK">communication management</A> <br> <A HREF="http://www.transcom-worldwide.com/contact-automation.html" target="_BLANK">contact automation</A> <br> <A HREF="http://www.transcom-worldwide.com/contact-centre.html" target="_BLANK">contact centre</A> <br> <A HREF="http://www.transcom-worldwide.com/crm-solutions.html" target="_BLANK">CRM solutions</A> <br> <A HREF="http://www.transcom-worldwide.com/crm-solution-provider.html" target="_BLANK">CRM solution provider</A> <br> <A HREF="http://www.transcom-worldwide.com/customer-care.html" target="_BLANK">customer care</A> <br> <A HREF="http://www.transcom-worldwide.com/customer-contact.html" target="_BLANK">customer contact</A> <br> <A HREF="http://www.transcom-worldwide.com/customer-relations.html" target="_BLANK">customer relations</A> <br> <A HREF="http://www.transcom-worldwide.com/customer-relationship-management.html" target="_BLANK">customer relationship management</A> <br> <A HREF="http://www.transcom-worldwide.com/customer-service.html" target="_BLANK">customer service</A> <br> <A HREF="http://www.transcom-worldwide.com/customer-services.html" target="_BLANK">customer services</A> <br> <A HREF="http://www.transcom-worldwide.com/database-management.html" target="_BLANK">database management</A> <br> <A HREF="http://www.transcom-worldwide.com/debt-collection.html" target="_BLANK">debt collection</A> <br> <A HREF="http://www.transcom-worldwide.com/debt-purchase.html" target="_BLANK">debt purchase</A> <br> <A HREF="http://www.transcom-worldwide.com/interactive-voice-response.html" target="_BLANK">interactive voice response</A> <br> <A HREF="http://www.transcom-worldwide.com/lead-generation.html" target="_BLANK">lead generation</A> <br> <A HREF="http://www.transcom-worldwide.com/relationsship-management.html" target="_BLANK">relationsship management</A> <br> <A HREF="http://www.transcom-worldwide.com/sales-conversion.html" target="_BLANK">sales conversion</A> <br> <A HREF="http://www.transcom-worldwide.com/sales-support.html" target="_BLANK">sales support</A> <br> <A HREF="http://www.transcom-worldwide.com/service-centre.html" target="_BLANK">service centre</A> <br> <A HREF="http://www.transcom-worldwide.com/tele-sales.html" target="_BLANK">tele-sales</A> <br> <A HREF="http://www.transcom-worldwide.com/telesales.html" target="_BLANK">telesales</A> <br> <br> <p style="font-size:3px">tzranzcum</p> <br> </STRONG> Availability of highly qualified skill pool and faster adoption of well-defined business processes leads to higher productivity gains without compromising on quality. <br><br> Improvement in cost, quality and productivity has encouraged customers to rapidly scale up their offshore operations. It is no longer seen as a one-time cost reduction or process improvement but customers are demanding year-on-year improvements in process metrics. <br><br> <center><small> © 2005     Business Process   •   Stronger relationships to your customer<br> </small><br> <img src="img/blank.gif" width="20" height="1" border="0" alt="Business Process Outsourcing"><a href="javascript:window.print();"><img src="img/drucken.gif" width="13" height="11" border="0" alt="Seite drucken"></a><img src="img/weiss.gif" width="315" height="1" border="0" alt="Business Process Outsourcing"><A HREF='#OBEN'><img src="img/top.gif" width="32" height="11" border="0" alt="nach oben"></A><br></center><br> </div> </BODY>