<BODY BACKGROUND="img/web-back.gif" BGCOLOR="#FFFFFF"> <A Name="OBEN"></A> <div style="position:absolute; width:22px; left:0px; top:30px; z-index:0;"> <img src="img/mittelgrau.gif" width="22" height="100" border="0" alt="Customer Relations"> </div> <div style="position:absolute; width:180px; left:25px; top:30px; z-index:0;"> <img src="img/grauverlauf.jpg" width="180" height="100" border="0" alt="Customer Relations"> </div> <div style="position:absolute; width:175px; left:28px; top:5px; z-index:0;"> <a href="home.html"><b style="font-size:14px; font-decoration:none;">CUSTOMER - RELATIONS</b></a> </div> <div style="position:absolute; width:375px; left:208px; top:51px; z-index:0;"><IMG src="img/mittelgrau.gif" width="375" height="79" border="0" alt="Customer Relations"> </div> <div style="position:absolute; width:375px; left:208px; top:30px; z-index:0;"> <TABLE BGCOLOR="#9B9B9B" BACKGROUND="img/dunkelgrau.gif" CELLPADDING="0" CELLSPACING="0" width=375 border=0><TR><TD width=95 ALIGN="center" VALIGN="middle"><DIV ONMOUSEOVER="this.style.backgroundColor = '#9B9B9B';" ONMOUSEOUT="this.style.backgroundColor = '';">  <a class=me target="_top" href="customer-relations-crm.html">CRM</a>  </DIV></TD><TD width=90 ALIGN="center" VALIGN="middle"><DIV ONMOUSEOVER="this.style.backgroundColor = '#9B9B9B';" ONMOUSEOUT="this.style.backgroundColor = '';">  <a class=me target="_top" href="customer-relations-types.html">Types</a>  </DIV></TD><TD width=100 ALIGN="center" VALIGN="middle"><DIV ONMOUSEOVER="this.style.backgroundColor = '#9B9B9B';" ONMOUSEOUT="this.style.backgroundColor = '';">  <a class=me target="_top" href="customer-relations-advantages.html">Advantages</a>  </DIV></TD><TD width=90 ALIGN="center" VALIGN="middle"><DIV ONMOUSEOVER="this.style.backgroundColor = '#9B9B9B';" ONMOUSEOUT="this.style.backgroundColor = '';">  <a class=me target="_top" href="customer-relations-ecrm.html">eCRM</a>  </DIV></TD></TR></TABLE> </div> <div style="position:absolute; width:170px; left:595px; top:30px; z-index:0;"> <TABLE CELLPADDING="0" CELLSPACING="0" width=170 border=0> <TR> <TD ALIGN="left" VALIGN="middle">   <a CLASS="me2" href="home.html">Home</a>     <a CLASS="me2" href="customer-relations-contact.html">Contact</a>     <a CLASS="me2" href="customer-lexi.html">Glossary</a> </TD> </TR> </TABLE> </div> <div style="position:absolute; width:180px; left:584px; top:51px; z-index:0;"> <img src="img/grau.gif" width="180" height="79" border="0" alt="Customer Relations"> </div> <div style="position:absolute; width:178px; left:27px; top:145px; z-index:0;"> <table width="178" border="0" cellpadding="2" cellspacing="0"> <tr><td valign="top" width="176"> <font size="4" color="#000000"><b>IT and CTI news</b><br><br></font> </td> </tr> <tr> <td CLASS="js" valign="top" width="176"> <font face="verdana,arial,helvetica" size="1"><script language="JavaScript1.2" src="http://www.d.lycos.de/startseite/news/content/afp/user_inc.php?ordner=telekom&ende=5"></script></font> </td> </tr> </table> </div> <div CLASS="text" style="position:absolute; width:460px; left:240px; top:160px; z-index:0;"> <h1>Customer Relations</h1> A <A HREF="http://crm-solution-provider.transcom-worldwide.com" target="_BLANK">CRM solution provider</A> stands for <A HREF="http://www.transcom-worldwide.com/customer-relationship-management.html" target="_BLANK">customer relationship management</A>. It is a process or methodology used to learn more about customers' needs and behaviors in order to develop stronger <A HREF="http://www.transcom-worldwide.com/relationsship-management.html" target="_BLANK">relationsship management</A> with them. There are many technological components to <A HREF="http://crm.transcom-worldwide.com" target="_BLANK">CRM</A>, but thinking about <A HREF="http://crm.de.ki" target="_BLANK">crm</A> in primarily technological terms is a mistake. The more useful way to think about <A HREF="http://www.transcom-worldwide.com/crm-solutions.html" target="_BLANK">CRM solutions</A> is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends. <br> <br><br> <center><small> © 2005     Customer Relations   •   Stronger relationships to your customer<br> </small><br> <img src="img/blank.gif" width="20" height="1" border="0" alt="Customer Relations"><a href="javascript:window.print();"><img src="img/drucken.gif" width="13" height="11" border="0" alt="Seite drucken"></a><img src="img/weiss.gif" width="315" height="1" border="0" alt="Customer Relations"><A HREF='#OBEN'><img src="img/top.gif" width="32" height="11" border="0" alt="nach oben"></A><br></center><br> </div> </BODY>